How to Build Trust

Trust arrives on foot and leaves on a jet (Updating of a 19th century Dutch quote) I used to say you can earn trust by doing what you say you will, always! And if you find you can’t, notify in advance or apologize, always! I found out that’s not good enough. You have...

Seven Keys to Effective Leadership

When I developed my curriculum for teaching conflict resolution, I identified 7 negative feelings that underlie conflict. They are what turn a disagreement into a conflict. In a conflict, one or both parties feel at least 3 of the following feelings: Disrespected...

Engaging Board Members

In an earlier post about recruiting board members, I noted that it’s important for people to see concrete results from volunteer efforts – that something specific was accomplished. They should also feel valued and appreciated for their efforts. Key to this is board...