Accountability

The best coaches motivate their staff so the staff hold themselves accountable. While that’s ideal, not everyone can achieve that. Even highly motivated staff can get overwhelmed and fail to meet targets. Supervisors working from the coaching framework need to address...

Coaching

Coaching is a powerful leadership strategy that builds employee competence and commitment.  It’s the commitment that sets a coach apart from other leaders. Wouldn’t it be great if all of your employees were happy to follow your lead?  The key to that is that they...

The 10 Keys to Motivation

While more money and better benefits make employees happy, it turns out that these motivate them to show up, but are not as effective at motivating employees to perform well.  The only exception is piece rate pay or commissions where people’s pay each day is based on...

Strategic Listening

Why do you listen?  Most people will respond: to hear the other person’s message or to get information. A strategic listener, listens one level deeper:  We listen to build a connection.  This is essential if you want to build strong collaborative relationships with...